At IDBI it is our constant endeavour to provide you with the best of our services.
We would appreciate if you could spare a few minutes and provide your valuable feedback about the Bank- its products and services and also provide your suggestions for improvement. Click here for your feedback FeedBack Form.
Query / Request / Complaint:-
If you require any information regarding our products and services or you wish to submit a grievance to the Bank you may get in touch with
Our Customer Service Manager or Branch Head or Centre Head at the Business Unit / Branch, where you are maintaining the relationship, they shall be glad to assist you
Our Phone Banking Officials (24 x 7 x 365) on the following numbers:
Customers using MTNL / BSNL connection, please dial on 1800-22-1070
Customer using mobile / any other connection, please dial on 1800-200-1947
Customers dialing from overseas, please dial on +9122 – 66937000
Debit Card Hot listing number: 1800-226999
You may provide the details of your grievance / query on our online complaint form Click here for online complaint
In case you do not receive a revert within 8 working days, please get in touch with our Nodal Officer as mentioned below: -
Name of the Complaint Redressal Nodal Officer – Mr Dipankar De.
Address - IDBI Bank Ltd., 19th Floor, IDBI Towers,
Cuffe Parade, Mumbai - 400 005.
Telephone nos. – 022-66552141, 66552143, 66552219
Fax no. - 022 - 22165195
If we are unable to provide you with a satisfactory solution within a month of your registering a complaint, you may get in touch with the Banking Ombudsman appointed by the Reserve Bank of India. The details of the Banking Ombudsman can be procured from our nearest branch or you may also visit www.bankingombudsman.rbi.org.in for the same.